SHIPPING POLICY
RENO US store can only ship to the US. FREE SHIPPING within the US on orders!
Order Processing & Shipping Times
Order processing time can take between 1-2 business days.
Package shipping time can take between 2-5 business days.
We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters.
Shipping Method
Packages will be shipped via UPS/USPS/FedEx, depending on your local post office, usually it will be delivered to your shipping address, or it may be delivered to your local post office site. If you do not receive your package on time, try contacting your local post office first or contact us.
About Postage
RENO US store can only ship to the United States and offers free shipping on all orders.
If the shipping cost is caused by a return, we have a detailed explanation on the Return / Cancellation Policy page.
Keep Tabs on Your Shipment
You will receive updates from our site when your order is shipped, along with a unique shipment number to ensure that your order is correctly accounted for. This allows you to easily reply to us if you have any concerns. We will make sure you have the order and it is installed before we consider the order completed.
Excellent customer service
Have a question about your shipment? Just like any other question, simply send us an e-mail and our colleagues in charge of customer after-sales service will usually get back to you within a few minutes. Customer Service Email : reno824306@gmail.com
Superior Experience
We have been doing this for a while, and we are here to stay. We can solve all the problems that you will encounter with our products and we have encountered all the possible transportation problems. So if you have any questions, we can answer them.
Quality and fulfillment standards
Whether your order is large or small, we test it for multiple run cycles and test each product before shipping. If anything goes wrong, you can count on our renowned warranty to provide you with a hassle-free replacement.